Contact
Contact BEACON BRANDS LTD for help understanding a product, checking a direct-store order, arranging a return or raising a concern. Clear product and order details help us identify the right transaction.
Contact us
Email support@beaconbrandsltd.shop or call +44 7700 141338. If a contact form is available on this page, you can also use it to send your enquiry. A clear cancellation statement can be sent through any applicable contact route; you do not need to use a particular form.
Before you order
Send the product link and the question you want answered. For crochet patterns and other digital files, check whether you are buying instructions or a finished item, the language, skill level, included files and compatibility. A photograph of a finished project does not mean materials or a finished product are included.
For a physical product, ask about dimensions, materials or a particular delivery requirement. If arrival by a specific date is essential, discuss that before placing the order so any agreement is clear.
Existing orders, changes and delivery
Include your order reference, the email address used at checkout and a concise description of the issue. For an address correction or cancellation, state the requested action promptly. If payment status is uncertain, contact us before repeatedly attempting payment.
For physical-delivery enquiries, include tracking information if it has been supplied. For a missing download, identify the file or access message you expected and describe what happens when you try to access it. Do not include full card numbers, passwords or banking authentication codes.
Our Shipping Policy explains free UK physical shipping, with 1–2 business days handling plus 2–3 business days transit: an estimated total of 3–5 business days. Those parcel estimates do not describe digital delivery.
Returns and complaints
Our Return and Refund Policy explains the terms for eligible physical returns, statutory cancellation, faulty goods and digital-content remedies. Explain the issue and preferred resolution when contacting us. Photos may help with a fault, but are not a condition of exercising statutory rights.
Ask for the appropriate physical return address before posting. The registered office below is not identified as a returns depot or collection counter. We cannot make a statutory cancellation conditional on obtaining authorisation.
Company details
- Legal operator: BEACON BRANDS LTD.
- Company number: 16731039, registered in England and Wales.
- Registered office: 483 Green Lanes, London, United Kingdom, N13 4BS.
- Website: beaconbrandsltd.shop.
- Email: support@beaconbrandsltd.shop.
- Telephone: +44 7700 141338.
- Online enquiries: Contact Information.
You can read the public Companies House entry and our About Us page for business information.
Etsy purchases and personal information
For an order made through BeaconBrandsLtd on Etsy, contact the seller through that Etsy order where practical. This helps keep its messages and transaction records together.
We use enquiry information to respond and administer the relevant matter. An enquiry is not a subscription to optional marketing. Read the Privacy Policy for more information or identify your message as a privacy request.