Shipping policy

This policy explains the UK physical-delivery service for purchases made directly from BEACON BRANDS LTD through beaconbrandsltd.shop. Electronic supply of a digital product is addressed separately below. Marketplace delivery statements do not automatically apply to this website.

Destination and price

Our direct-store market is the United Kingdom, with prices in GBP (£). Shipping is free. We do not add a minimum-spend requirement or a regional surcharge through this policy. Any destination or product limitation relevant to a particular order must be made clear before payment; we will not add an undisclosed delivery fee afterwards.

Please provide the recipient's name, full address and postcode for a physical delivery. For an unusual address or a time-sensitive order, contact us before purchase so the applicable arrangements can be checked. This is not a statement that Northern Ireland, the Highlands or islands are excluded.

Handling, carrier transit and total delivery

For physical orders covered by this service, the estimates are:

  • Order handling: 1–2 business days to prepare the order for dispatch.
  • Carrier transit: 2–3 business days for the journey after dispatch.
  • Estimated total delivery: 3–5 business days, including handling and carrier transit.

Do not add handling again to the total estimate. Business-day estimates are different from calendar days and do not mean three to five consecutive dates in every case. The relevant operating and carrier calendars affect a delivery date. If you need a specific arrival date, contact us before ordering to establish whether it can be agreed.

The estimates are not a guaranteed appointment. A customer-service opening time is not an order cutoff or carrier collection time. No fixed order cutoff is specified in this policy.

Order information and dispatch enquiries

Review the order information supplied after checkout, especially the item, selected options and physical-delivery address. Tell us promptly about any error. We will check whether a correction can still be made; a parcel already in transit may not be capable of redirection.

Contact us with your order reference for dispatch information. Where tracking is provided for your parcel, use those details to follow carrier updates. The creation of a shipping label is not proof that the parcel has been collected or delivered. This policy does not promise that every service includes tracking.

Delayed, missing, damaged or incorrect deliveries

Contact us if the estimated period has passed, an update appears inconsistent or an item arrives damaged or incorrect. Supply the order reference and any available tracking details. Photographs can help explain damage where practical, but a lack of photographs or original packaging does not remove statutory rights.

Where we arrange the delivery, we remain responsible until you or a person you identify takes physical possession, subject to any applicable statutory exception. We will help investigate with the carrier rather than making a carrier's internal claim process your only route to a remedy.

If delivery is not made within the agreed period, your rights depend on the circumstances. Where no period was agreed, goods normally must be delivered without undue delay and within 30 days. The law may allow cancellation immediately where an essential agreed date is missed or delivery is refused, or after a reasonable additional delivery period in other cases. A general reference to delays does not remove those remedies.

Address problems and unsuccessful delivery

If a parcel cannot be delivered or is returned, contact us to agree the appropriate next step. We will consider the reason and your applicable rights. We will not treat every failed delivery as a waiver of a refund or impose an undisclosed penalty. Any optional new arrangement must be explained before you agree to it.

Our registered office is company information, not a stated dispatch warehouse. Do not travel there expecting collection or send an unsolicited parcel there on the assumption that it is a returns depot. For returns, use the Return and Refund Policy; statutory rights concerning cancellation and return destinations remain unaffected.

Digital products

A product described as a PDF pattern or other download is supplied electronically rather than by carrier. The physical estimates of 1–2 business days handling and 2–3 business days transit do not apply to digital supply. The digital listing and order information should specify the file, delivery method and availability timing.

If a file or access message is missing, check the contact details used for the order and contact us with its reference. An “instant download” or bonus offer on Etsy belongs to the relevant Etsy listing; it is not an automatic direct-store promise. Custom digital work requires its own agreed specification and supply time.

Returns and contact

Free shipping does not determine change-of-mind return postage. Our additional 30-calendar-day return window concerns eligible physical goods; digital cancellation and faulty-content remedies are separate. See the complete Return and Refund Policy before arranging a return.