These answers concern direct purchases from beaconbrandsltd.shop. Read the linked policies for full details and keep the product description and order confirmation for your records.
Who is the seller?
The legal operator is BEACON BRANDS LTD, company 16731039, registered in England and Wales. Its registered office is 483 Green Lanes, London, United Kingdom, N13 4BS. The company was incorporated on 19 September 2025. See Companies House and About Us.
What is the connection with Etsy?
BeaconBrandsLtd on Etsy is the marketplace channel supplied for this business. Its visible catalogue includes digital crochet patterns for amigurumi, keychains, bookmarks and clothing accessories, with a custom-pattern offering. Etsy reviews concern that marketplace and are not reviews collected from direct website orders.
Am I buying a finished crochet item or a pattern?
Check the individual listing. A PDF pattern is a set of instructions; photographs of a completed toy or garment illustrate the project and do not by themselves include a finished item. Check the included files, language, skill level and any necessary software. Yarn, hooks, other tools or a printed copy are included only where the offer expressly says so.
Can I request something personalised?
Use the product's stated customisation options or ask us about the particular request before paying. Confirm what will be supplied and the agreed specification and time. Personalisation does not automatically remove every cancellation right, especially for digital content or a separately contracted service. Incorrect or faulty work remains subject to applicable remedies.
Which currency and payment methods apply?
Direct-store prices and transactions are in GBP (£), with applicable taxes included in consumer prices. Use a payment method displayed for your transaction at checkout. Etsy payment logos do not identify the direct store's enabled methods. See the Payment Policy.
Where do you ship, and what does it cost?
The direct-store market is United Kingdom only, and shipping is free. Regional availability and any product-specific limitation must be clear before payment. No mainland-only exclusion or minimum-spend condition is stated here. For an unusual delivery address, contact us before ordering so the arrangements can be checked.
How long does physical delivery take?
The estimates are 1–2 business days handling plus 2–3 business days carrier transit, making 3–5 business days estimated total delivery. Do not add handling again to the total. Business days differ from calendar days, and the applicable calendars affect dates. For an essential arrival date, discuss it before ordering. See the Shipping Policy.
Do those delivery times apply to downloads?
No. A digital file is supplied electronically, so carrier transit does not apply. Check the digital offer and order information for its supply method and timing. An Etsy instant-download or bonus-delivery promise does not automatically apply to a direct website order.
What if an order or file has not arrived?
Contact us with the order reference. For a parcel, include any available tracking information. For a file, explain whether the access message is missing or the file will not open. Check the contact details supplied at checkout. We can investigate the relevant supply issue; you do not have to wait an arbitrary additional period before reporting it.
Can I change an order or correct an address?
Contact us promptly with the requested change. We will check the stage of processing. A dispatched parcel or digital supply already begun may not be reversible in the same way as an unprocessed order, but applicable cancellation and faulty-product rights still apply.
Do I have 14 days or seven days to cancel?
For most physical online purchases, you have 14 calendar days after delivery to notify cancellation, then 14 calendar days after notification to send the goods back. Seven days is not the general UK statutory online cancellation period. Digital content normally has a 14-day period from the contract, with specific rules for early supply. See the Return and Refund Policy.
What is the extra physical return window?
For eligible physical goods, our additional offer allows notification within 30 calendar days after delivery, followed by 14 calendar days to send the goods back. The voluntary condition is unused apart from reasonable inspection, complete and undamaged by later use. No restocking fee applies. These conditions do not remove statutory inspection rights or remedies for a fault. The offer does not cover downloads or genuinely personalised physical goods.
Is return postage free?
Free outward shipping does not establish free returns. The applicable change-of-mind return-cost responsibility must have been disclosed before purchase; if legally required disclosure was missing, we bear the direct cost. We bear reasonable faulty-goods return costs where required by law. Ask for the correct instructions and destination before paying for postage. No universal prepaid-label promise is made here.
Are exchanges available?
You may request an eligible physical exchange, subject to availability and agreement on any price difference. If no suitable replacement is available, the applicable refund route remains available. A statutory refund cannot be replaced with an exchange or store credit against your wishes.
Can I return a handmade or custom item?
Handmade or made-to-order production alone does not remove cancellation rights. The exception for goods made to your specifications or clearly personalised must apply to the actual physical product. A custom digital pattern requires its own digital-content and, where relevant, service analysis. Faults and incorrect descriptions are separate from a change of mind.
Are digital files always non-refundable?
No. Loss of the ordinary digital cancellation right requires the legally prescribed express consent and acknowledgement before supply starts, together with the required confirmation. Downloading also does not remove remedies for faulty or misdescribed content. Contact us if a supplied file is corrupt, missing, incorrect or materially different from its description.
When is a refund issued?
The full Return and Refund Policy distinguishes the deadlines. For the usual physical statutory cancellation without collection, reimbursement is due without undue delay and within 14 calendar days after receipt or earlier proof of sending. Faulty-goods rejection uses a different trigger: generally within 14 calendar days beginning with agreement that a refund is due. The additional voluntary physical return offer uses 14 calendar days after receipt, subject to any earlier statutory deadline. Provider posting time is separate from issuing the refund.
Can I visit the registered office or send a return there?
It is a company address, not an advertised shop, dispatch warehouse or walk-in returns counter. Request the appropriate physical return destination. We do not make statutory cancellation subject to permission, and legal return-address rules still apply if a separate destination has not been provided.
How do I ask about privacy or cookies?
Read the Privacy Policy and Cookies Policy. Contact us to exercise information rights or ask about a particular technology. Buying a product or making an enquiry does not automatically subscribe you to optional marketing.
How do I contact you?
Email support@beaconbrandsltd.shop, call +44 7700 141338, or visit Contact Information. Include an order reference or product link where relevant. For an Etsy purchase, use its own order messaging route where practical.